Refund policy

Returns, Refunds & 30-Day Money-Back Guarantee

At Sleekify, we want you to feel confident about your purchase. In addition to your statutory consumer rights, eligible purchases made directly from Sleekify are covered by our 30-Day Money-Back Guarantee.

This policy explains how returns, refunds, our voluntary 30-Day Money-Back Guarantee and your statutory consumer rights work.

30-Day Money-Back Guarantee

You may request a return within 30 calendar days after receiving your product.

Where products from the same order are delivered separately, the 30-Day Money-Back Guarantee begins when the final product included in that order has been delivered.

Our 30-Day Money-Back Guarantee is provided in addition to your statutory consumer rights and does not replace, restrict or reduce those rights.

The guarantee is designed to give you an opportunity to open, inspect and reasonably try the product.

The product does not need to remain unopened or completely unused.

For returns made under the voluntary 30-Day Money-Back Guarantee after the statutory withdrawal period, the product should:

be returned with its main components and included accessories
not have been intentionally damaged
not show damage caused by misuse, abuse, neglect, improper handling or unauthorised modification
be packaged appropriately for return transportation.

Normal handling and reasonable use necessary to try the product will not by itself make the product ineligible for the guarantee.

Proof of purchase, such as your Sleekify order number or order confirmation, may be required.

EU 14-Day Right of Withdrawal

If you are a consumer purchasing online within the European Union, you generally have the statutory right to withdraw from your purchase within 14 days without providing a reason.

For goods, the withdrawal period generally begins when you receive the goods.

If multiple goods from the same order are delivered separately, the statutory withdrawal period begins on the day you, or a third party designated by you other than the carrier, receive the last item from that order.

To exercise this right, you must inform Sleekify of your decision to withdraw within the applicable 14-day period. You may do this by sending us a clear statement at:

support@sleekify.org

You do not need to provide a reason for exercising your statutory right of withdrawal.

After notifying us of your withdrawal, the goods must be sent back without undue delay and no later than 14 days after notifying us of your decision to withdraw.

You may inspect and handle the product as reasonably necessary to establish its nature, characteristics and functionality. You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for this purpose.

If the returned product shows a reduction in value resulting from handling beyond what is necessary to establish its nature, characteristics and functionality, Sleekify may reduce the refund by an amount corresponding to that diminished value, in accordance with applicable law.

The customer is responsible for the direct cost of returning goods after a change of mind, unless otherwise required by applicable law.

Refunds Under the 14-Day Right of Withdrawal

When you validly exercise your statutory right of withdrawal, Sleekify will reimburse:

the amount paid for the returned product; and
the cost of the least expensive standard delivery option applicable to your order, where a delivery charge was originally paid.

If you selected a more expensive shipping method, such as Priority Shipping, we are not required to refund the additional amount above the least expensive applicable Standard Shipping option.

For example, where Standard Shipping applicable to your order was €2.20 and you voluntarily selected Priority Shipping for €4.40, the refundable original delivery cost is limited to €2.20.

Where your order qualified for Free Standard Shipping, there is no original Standard Shipping charge to refund.

Refunds under the statutory right of withdrawal will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence that the goods have been sent back, whichever occurs first.

The refund will normally be issued using the same payment method used for the original transaction unless another method has been expressly agreed.

Days 15–30 — Sleekify Money-Back Guarantee

After the statutory 14-day withdrawal period has expired, eligible purchases remain covered until day 30 under the voluntary Sleekify 30-Day Money-Back Guarantee.

If you change your mind between days 15 and 30:

Sleekify will refund the amount actually paid for the returned product after any applicable discounts.

The following are not refunded under this voluntary portion of the guarantee:

the original shipping charge
Priority Shipping charges
the cost of returning the product to us.

The customer is responsible for the direct cost of return shipping.

This does not affect separate rights you may have if the product is defective, damaged, incorrect or otherwise not in conformity with your order.

Discounted, Bundle & Promotional Orders

Products purchased as part of a discount, bundle or promotional offer remain subject to this policy and your applicable statutory consumer rights.

If you withdraw from the entire order, all products included in that order, including any product supplied free of charge as part of a promotion, must be returned. The refund will be based on the total amount actually paid for the order, together with any delivery costs that must be reimbursed under applicable consumer law.

Where Sleekify accepts a partial return of an order containing a quantity discount, bundle offer, free product or other promotional benefit, the refund will be recalculated according to the promotional conditions that applied when the original order was placed.

If the products you choose to keep no longer meet the conditions of the original promotion, the promotional benefit may be removed or adjusted when calculating the refund.

For example, where an order qualified for a Buy 3, Get 1 Free promotion and a partial return means that the remaining products no longer qualify for that promotion, the refund will be calculated based on the price that would have applied to the products retained without the lost promotional benefit.

A product supplied free of charge as part of a promotion has no separate cash refund value.

Where necessary to preserve the conditions of the promotion, the free promotional product must also be returned, or the value of the promotional benefit will be taken into account when calculating the refund.

Refunds for partial returns will never exceed the amount actually paid by the customer for the applicable order.

Nothing in this section limits your right to withdraw from the entire contract where such a statutory right applies.

How to Start a Return

To start a return, contact:

support@sleekify.org

Please include:

your order number
the email address associated with the order
the product or products you wish to return
and, where relevant, a brief description of any problem.

For a statutory 14-day withdrawal, providing a reason is not required.

Once we receive your request, we will provide the appropriate return instructions and return address for your order.

Because Sleekify works with different logistics and fulfilment locations, please do not send a return to the address shown on the original parcel or to another address without first obtaining the correct return instructions from us.

Contacting us allows us to provide the correct destination for your specific return.

Nothing in this process requires Sleekify's approval in order for you to validly exercise a statutory right of withdrawal.

Return Shipping Costs

For a return because you have changed your mind, including:

a return under the EU 14-day right of withdrawal or
a return under the voluntary Sleekify 30-Day Money-Back Guarantee,

the customer is responsible for the direct cost of returning the product.

We recommend using an appropriately protected and trackable shipping method.

Different rules apply where the product is defective, damaged, incorrect or otherwise covered by your statutory rights.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, is defective, is not the product you ordered, or does not function as described, contact us at:

support@sleekify.org

Please provide your order number and a description of the issue.

Where reasonably possible, photographs or other information showing the issue may help us investigate and resolve the matter more quickly.

If a valid defect, shipping damage or fulfilment error is confirmed, Sleekify will bear the necessary return costs and provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, the appropriate remedy may include repair, replacement, price reduction or refund.

EU Legal Guarantee of Conformity

The Sleekify 30-Day Money-Back Guarantee is not the same as your statutory legal guarantee.

Consumers in the European Union benefit from a minimum 2-year legal guarantee of conformity for consumer goods.

If a product is defective, does not function as advertised or otherwise fails to conform to the contract, you may be entitled to remedies such as repair or replacement free of charge and, where the applicable legal conditions are met, a price reduction or refund.

These statutory rights continue after the Sleekify 30-Day Money-Back Guarantee has expired.

National consumer laws may provide additional rights beyond this EU minimum.

Damage Caused by the Customer

Our voluntary 30-Day Money-Back Guarantee does not cover damage resulting from circumstances such as:

misuse or abuse
accidental damage occurring after delivery
failure to follow the product instructions
unauthorised modification or repair
improper storage or handling.

This limitation does not affect rights relating to a defect or lack of conformity for which Sleekify is legally responsible.

Exchanges

If you simply wish to change to a different product or version, please contact us at support@sleekify.org.

Depending on the circumstances, the simplest solution may be to return the original product and place a new order.

Defective, damaged or incorrectly supplied products are handled separately under your applicable statutory consumer rights.

Refund Processing — 30-Day Money-Back Guarantee

For returns made under the voluntary portion of our 30-Day Money-Back Guarantee, we will notify you after the returned product has been received and reviewed.

Where the return meets the conditions of the guarantee, the refund will be issued to your original payment method.

Sleekify normally processes an approved refund within 6–10 business days.

Your bank, card provider or payment service may require additional time before the refund appears in your account.

If more than 15 business days have passed since Sleekify confirmed that your refund was processed, please contact:

support@sleekify.org