FAQ
Shopping Information
Do you have restock notifications?
We do have restock notifications! If a product is coming back in stock, simply click on the product you're wanting to be notified of and a button should appear that says once somecome back in stock, it will send you an email to notify you.
How long does delivery take?
Delivery times depend on your location and the selected shipping method. Standard shipping usually takes 5-10 business days.
Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier's tracking page.
Do you offer discounts or promotions?
Yes! We frequently offer discounts, promotions, and seasonal sales. Subscribe to our newsletter or follow us on social media to stay updated on our latest deals.
How do I change or cancel my order?
If you need to modify or cancel your order, please contact our customer support as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
Do you have a loyalty program?
Yes! We offer a loyalty program where you can earn points for every purchase. These points can be redeemed for discounts on future orders. Sign up for free to start earning rewards.
What should I do if I receive a damaged or incorrect item?
We apologize for the inconvenience! Please contact our support as soon as possible after receiving the item and we will arrange an exchange or refund. However, this does not apply to discounted items as per our return policy.
How can I contact customer support?
You can reach our customer support team via email or live chat. Visit our "Contact Us" page for detailed information on how to get in touch with us.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), Diners Club, JCB, Discover, Apple Pay and Google Pay. Some payment options may vary based on your location.
Is my payment information secure?
Yes! We use advanced encryption and security measures to protect your payment details thanks to our payment processor Stripe. Your information is never stored or shared!
Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect details, or security restrictions by your bank. Please verify your information or contact your bank for assistance.
Can I receive an invoice for my order?
Yes! After completing your purchase, you will receive an email confirmation with your invoice. You can also download a copy from your account.
Order Returns
What is your return policy?
We offer a 30-day return policy. Items must be returned in their original condition, unused, and with all original packaging. Some items may not be eligible for returns, such as sale items and personal care products.
How long does it take to process a return?
Once we receive your returned item, it typically takes 1-2 business days to process and issue a refund or exchange.
Can I return an item that has been used?
Items must be returned in their original condition, unused, and with all packaging intact. Used items, except in cases of defects, may not be eligible for return.
When will I receive my refund?
Refunds are typically issued to the original payment method within 6-10 business days after your return is processed.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 10 business days from the time your package arrives back to us for a refund to be issued.
