Shipping & Delivery Policy

At Sleekify, we aim to make delivery simple, transparent and reliable. This Shipping & Delivery Policy explains our available shipping methods, processing times, delivery estimates, tracking and what happens if there is an issue with your shipment.

Where We Ship

Sleekify currently ships to supported destinations across Europe.

Shipping availability for your specific destination will be displayed during checkout. If a shipping method is available for your delivery address at checkout, we are able to ship your order there.

Order Processing

Standard orders are normally processed and prepared for shipment within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Most orders are processed sooner, but processing may occasionally take longer during public holidays, periods of high demand or other exceptional circumstances.

Business days are Monday to Friday, excluding applicable public holidays.

Please note that processing time is separate from delivery time.

Shipping Methods

Standard Shipping — €2.20

Standard Shipping is available for €2.20.

Processing time: 1–3 business days

Estimated delivery after dispatch: 6–9 business days

Free Standard Shipping — Orders €44.99+

Customers receive FREE Standard Shipping on qualifying orders with an order value of €44.99 or more.

Eligibility is calculated automatically and shown during checkout.

Free Standard Shipping uses the same shipping service and estimated delivery timeframe as our regular Standard Shipping option.

Processing time: 1–3 business days

Estimated delivery after dispatch: 6–9 business days

Priority Shipping — €4.40

Customers who would like faster processing and delivery may select Priority Shipping for €4.40 during checkout.

Priority orders are processed for shipment within 1 business day.

Processing time: within 1 business day

Estimated delivery after dispatch: 5–7 business days

Orders placed during weekends or public holidays will begin processing on the next available business day.

Priority Shipping must be actively selected by the customer during checkout and is not automatically added to an order.

Delivery Estimates

Delivery estimates begin once your order has been dispatched and do not include order processing time.

This means that the estimated overall timeframe is generally:

Standard Shipping: approximately 7–12 business days including processing

Priority Shipping: approximately 6–8 business days including processing

These timeframes are estimates and not guaranteed delivery dates unless Sleekify explicitly states otherwise.

Delivery may occasionally be affected by circumstances outside normal shipping operations, including public holidays, carrier disruptions, unusually high parcel volumes, customs processing, severe weather or other exceptional events.

If your shipment is taking significantly longer than expected, please contact us at support@sleekify.org and we will investigate it for you.

Order Tracking

All Sleekify orders include shipment tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You will also receive email updates as the tracking status of your shipment changes.

You can follow the progress of your shipment through the Order Tracking page on the Sleekify website.

Please note that after dispatch, tracking information may occasionally require some time to become available or to receive its first update from the carrier.

If your order has been dispatched and the tracking information has not updated for an unusually long period, please contact us at support@sleekify.org.

Multiple-Item Orders

Sleekify works with a network of logistics and fulfillment partners.

In some cases, products included within the same order may be processed from different logistics locations.

As a result, an order containing multiple products may occasionally arrive in more than one package or on different delivery dates.

If your order is divided into multiple shipments, you will not be charged additional shipping fees because of the split shipment.

Where available, tracking information will be provided for the individual shipments.

VAT, Customs & Import Charges

For supported European destinations, Sleekify and our logistics partners handle the applicable import-related charges required for delivery where applicable.

Customers should therefore not normally be required to pay additional customs or import charges when receiving their order.

If a carrier or customs authority unexpectedly requests an additional import-related payment for your Sleekify order, please contact us at support@sleekify.org before making the payment so that we can investigate the request.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your delivery details before completing checkout.

If you notice an error after placing your order, contact us at support@sleekify.org as soon as possible.

We will make every reasonable effort to update your shipping information if the order has not progressed too far through fulfillment.

However, we cannot guarantee that an address can be changed after an order has entered fulfillment or has already been dispatched.

If an order cannot be delivered because the shipping information provided during checkout was incorrect or incomplete, please contact us so that we can review the available options.

Lost Packages

If your order appears to have been lost during transit, please contact us at support@sleekify.org.

Sleekify will investigate the shipment with the relevant logistics partner or carrier on your behalf.

Where Sleekify arranges delivery, responsibility for the shipment remains with Sleekify until the goods have been physically received by you or by another person designated by you, except where you independently arrange a carrier that was not offered by Sleekify.

If a shipment is confirmed as lost, we will provide an appropriate solution, which may include a replacement or refund, in accordance with applicable consumer rights.