FAQ

The available payment methods are shown at checkout and may depend on your country, device and order. Choose one of the options displayed before confirming payment.

Complete payment through the store's checkout. Payment providers process the information needed for the transaction. See our Privacy Policy for details about personal data. Never send full card details or passwords by email.

Check your billing details, available funds and any approval requested by your bank. If the problem continues, contact your bank or try another payment method offered at checkout. Check for an order confirmation before placing the same order again.

Contact support@sleekify.org as soon as possible with your order number and the change you need. We cannot guarantee changes or cancellation once processing or dispatch has progressed. If the parcel has already shipped, our return policy explains your options.

We deliver to supported destinations in Europe. Enter your address at checkout to confirm whether delivery is available and see the options for your destination.

Standard: usually 1–3 business days for processing, then 6–9 business days for delivery after dispatch. Priority: usually processing within 1 business day, then 5–7 business days for delivery after dispatch, where offered.

These are estimates, not guaranteed dates. Check the options at checkout and our Shipping & Delivery Policy.

Standard shipping is €2.20, with free standard shipping on qualifying orders of €44.99 or more. Priority shipping is €4.40 where available. Your eligible options and final shipping charge are shown at checkout.

We send tracking details by email after dispatch. Check your spam folder if you cannot find the message. Tracking updates may take time to appear. If you need help, contact us with your order number.

Some orders may arrive in separate parcels, with different tracking numbers. You will not pay extra shipping simply because we split the shipment. Check your dispatch emails and contact us if an item is missing or a parcel is delayed.

Our 30-Day Money-Back Guarantee is subject to the Refund Policy & Guarantee. Email support@sleekify.org with your order number, order email and the items you wish to return. We will provide the return instructions and correct address. Do not send a parcel to the address on its packaging without confirmation.

Yes. You may open, inspect and reasonably try the product under our return policy. Keep the product, accessories and packaging in good condition. Damage, excessive use or missing parts may affect the refund as explained in the policy. Your statutory rights remain unaffected.

Discounted items and bundles remain eligible under our return policy. Refunds reflect the amount paid after discounts. A partial bundle return may require the discount to be recalculated. If you return the whole bundle, include any associated free gifts; free gifts have no separate cash refund value.

Contact us with your order number and a description of the problem. Photos can help us assess damage or an incorrect item. We will explain the appropriate next steps and cover necessary return shipping for confirmed faulty, damaged or incorrect goods as set out in our policy. This also applies to discounted items.

Approved refunds under the voluntary guarantee are normally processed within 6–10 business days; your bank may need additional time. Refund timing for statutory withdrawal is explained separately in our return policy. Contact us if you have not received an expected refund.

Check the compatibility and selected variant on the product page before ordering. Apple, Android and Dual System options differ by product. Do not assume every model supports both ecosystems. If you are unsure, send us your phone model and the product you are considering.

Start with the instructions supplied with your product and the FAQ on its product page. For further help, contact us with the product name, version and phone model, plus a short description of the issue. Never share account passwords.

Availability can change by product and variant. Check the product page for the current status, or contact us about the specific item. We cannot promise a restock date unless it has been confirmed.

Enter your code in the discount field at checkout and check that the discount appears before paying. Expiry dates, minimum spend, eligible products and rules on combining offers depend on the promotion.

Visit our Loyalty Program page to see the current ways to earn points and redeem rewards. Sign in to view the options available to your account. Reward eligibility and redemption conditions are shown in the program.

Email support@sleekify.org or use our Contact page. For an existing order, include your order number and the email address used at checkout so we can help you more efficiently.