Shipping policy

Sleekify partner with major international shipping companies like FedEx, UPS, DHL, SF Express and EMS who work with local couriers - allowing us to ship directly to your doorstep for Free tracked shipping (over a certain order threshold).

You will be charged when you order and all payments are subject to verification and approval before shipping. To help fight credit card fraud, orders with incorrect billing information or required additional verification may be cancelled and refunded.

Shipping Process

We require 1-3 days on average to fulfil your order and transport to our carriers sort facility. Some items may take longer especially around major holidays, or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we are unable to make any changes (including address change). We will only ship to the address provided at checkout.

We only ship during business days and do not ship Saturday/Sunday or holidays. Once your order has been shipped, you will receive a shipping confirmation email/

For orders with multiple items, products may be shipped separately and received different dates due to the difference in partners locations.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched and can easily track this through its journey on our site 'order tracking' page.

For some providers, it can take a few days for tracking information to update in the system. If your order was placed more than 5 bussines days ago and there is still no information on youre tracking number, please contact us on e-mail adress:

support@sleekify.org .

SHIPPING TIME (STANDARD SHIPPING OPTION)

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	5-10 Business days
Canada, Europe	5-10 Business days
Australia, New Zealand	12-14 Business days
Central & South America	8-14 Business days
Asia	8-12 Business days
Africa	8-14 Business days

Max delivery time – 20 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

Lost/Missing Packages

Sleekify are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order.

When you choose free standard shipping and your item is delayed, lost, damaged or stolen, you agree to seek assistance directly from your local shipping provider in accordance with their terms of service or accept personal responsibility if they do not apply to you.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honour your claim if it is not reported.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback

We love to hear your feedback, questions and any concerns. Please feel free to reach out to us at support@sleekify.org to let us know how we are doing. We take all feedback seriously and are always striving to further improve our products and services.